§ 53-2. Covered entity with major public contact.

(a) In general.

A covered entity with major public contact shall provide an LEP individual with meaningful access to all of the covered entity's services and programs.

(b) Language access liaison.

(1) In general.

A covered entity with major public contact shall designate, in consultation with the Department of Human Resources, where required, at least 1 employee to be the language access liaison for the covered entity.

(2) Duties.

A language access liaison shall:

(i) consult with MIMA and the director of the covered entity to develop a Language Access Plan as required under subsection (c) of this section.

(ii) continually assess the covered entity's Language Access Plan for effectiveness and initiate changes, if needed; and

(iii) coordinate the preparation and submission of the annual report

required under § 53-4 of this subtitle.

(1) In general.

In consultation with MIMA, the language access liaison and director of a covered entity with major public contact shall develop and implement a Language Access Plan.

(2) Contents.

A Language Access Plan shall include:

(i) a description of how the covered entity will implement its language access services;

(ii) the methods the covered entity will use to monitor the covered entity's compliance with:

(A) the Language Access Plan;

(B) the provisions of this subtitle; and

language access;

(iii) the types of oral language services that the covered entity will

provide;

(iv) the titles of translated documents that the covered entity will

provide;

(v) the names and contact information of employees who will serve as points of contact for LEP individuals;

(vi) the methods the covered entity will use to assess and evaluate the

language access needs of a LEP individual attempting to access the entity's services; and

(vii) protocols to provide public notice of the availability of language

services to LEP individuals.

(3) Publication.

A covered entity shall make the entity's Language Access Plan available to the public.

(4) Biannual update.

A covered entity shall update and submit to MIMA the entity's Language Access Plan by January 1 of every even-numbered year.