§ 2-13. Water-for-All Program – Program arrears.

(a) On-time payments.

Each on-time payment by a Water-for-All Discount Program recipient shall be credited towards the recipient's pre-enrollment arrears in the amount of the payment until all arrears are satisfied.

(b) Excess payments.

Any amount paid for a bill in excess of the recipient's current water liabilities reduces the balance of his or her pre-enrollment arrears and reduces the amount of on-time payments that the recipient will have to make to satisfy those arrears

(c) Timely payments in full - Effect of making.

Once a recipient is enrolled in the Water-for-All Discount Program, timely payment in full of each bill satisfies all of a recipient's current water liabilities, so that there is no addition to arrears after enrollment.

(d) Timely payments in full - Effect of failure to make.

A failure to make timely payments in full will add to pre-enrollment arrears, subjecting them to potential water cut-off pursuant to § 4-3 {"Cut-off for nonpayment"} of this article and extending the number of on-time payments that the recipient will have to make to eliminate all pre-enrollment arrears.

(e) Service restoration after cut-off for non-payment.

In the event that a recipient's service is terminated for non-payment of bills after enrollment in the Water-for-All Discount Program, the recipient is entitled to immediate restoration of service on:

(i) the recipient's payment of those unpaid bills; or

(ii) the recipient's entry into an installment payment agreement with the Department for payment of those unpaid bills.

(f) Notice of Program and available installment payment agreement.

The Department shall notify all customers in arrears of the availability of the Water-for-All Program and of their ability to enter into an installment payment agreement program pursuant to § 4-5 {"Installment payment agreement"} of this article.